8:15AM-5:30PM

Ever been bored to death by the tedious review of data? Ever been awash in data and yet have no useful information on which to make decisions or act? Learn how to design lively and useful data review sessions with full participant engagement in this one-day session.

The dictionary definition of data is — “data – facts, figures, etc., known or available; information.” Information could be a budget, an annual report, a customer satisfaction survey, student performance data, a 1/2 sheet on a sticky wall. The question is how do we make this data dance, become real and meaningful to the people who need to use it for decision making.

Unlike “experts” collecting and analyzing data and then feeding it to participants, this course looks at participatory processes for data gathering and analysis. This course explores three real case studies of participatory data review and/or gathering that use 2 of the 3 ToP methods taught in the ToP Facilitation Methods course

• A Data Plunge Day where multiple sets of evaluation data were reviewed, analyzed and used as a basis for the next year’s program planning
• Customer Satisfaction Data collected and analyzed by the group
• A participatory way to survive multi-organizational reports in an annual planning meeting

Like other ICA courses, you’ll actively participate and get a “hands-on” experience of the methods illustrated in the case studies. We’ll also look at how to collect information/data so that it is easier to review it in a group setting; how to design review processes so that all members of the group can participate and are interested; and how to use the review and analysis process as the first step to taking action.

For those of you who are involved in getting stakeholder input on your work, you’ll learn how to create a customer requirements matrix that gives you a quick and easy way to see how well customers perceive your products and/or services.

And, we’ll apply course concepts to a situation YOU bring to the course in an Application Lab.

Pre-requisite Course

Please note that ToP Facilitation Methods is a pre-requisite.